STUDENT'S OMBUDSPERSON
Professor Doutor Manuel Carlos Rodrigues Fernandes Chaves
COMPETENCES
In accordance with Article 64 (2) of Subsection VII of the Statutes of the Nursing School of Coimbra, made public by Normative Order 20/2006 of Diário da República (Official Portuguese Journal) no. 55 I Series-B of 17th March 2006, the Student OmbudsPERSON is responsible for:
- Analyzing students’ complaints and appeals and, in the case of deciding in favor of the complainant, making relevant recommendations to the competent bodies in order to solve them;
- Making general recommendations to protect students’ interests, namely within the scope of the School’s pedagogical activity and social services;
- Promoting activities, while monitoring the efficiency of the services available for students.
The Ombudsperson is responsible for defending students’ interests and should be informed about the problems related to the School’s pedagogical activity and social services that are not solved by the competent bodies.
The Ombudsperson will ensure that all cases are carefully and objectively analyzed and solved. All efforts will be made to respect students’ rights and ensure that their contact with the different ESEnfC bodies is fair and legal.
PRESENTATION OF COMPLAINTS
The complaints must include the student’s full identification (name, student number, email address and/or address and/or telephone number), as well as an objective description of the facts, while giving the necessary information. Witnesses may be called.
You can contact the student ombudsperson:
- Online form (click here) that will be sent to the ESEnfC Student Ombudsperson
- Email - provedor@esenfc.pt
- Phone - 962035365
- Ask for the telephone number at the Reception of Campus A, B or C.
- Letter, fax, or email sent to ESEnfC or handed in the reception of campus A or B and addressed to the Student Ombudsperson.
The Ombudsperson is available to meet with students in office 8 (Campus B) or at another location agreed to by the student and the ombudsman, by prior appointment.
The ESEnfC Student Ombudsperson
Manuel Carlos Rodrigues Fernandes Chaves, PhD
REGULATION OF THE ESEnfC STUDENT OMBUDSPERSON (Link)
The Regulation of the Student Ombudsperson of the Nursing School of Coimbra is published in Diário da República, 2nd series— No. 242 — 14 December 2012, Part E, page 39855 to 39857.
Interventions conducted by the ESEnfC Student Ombudsperson, according to data on 2016-2020 reports
Activities Report 2021, according to article no. 30 (1) of the regulation of the ESEnfC Student Ombudsperson. (See here)
ESENFC SOCIAL SUPPORT FUND
At the end of 2012, the Nursing School of Coimbra created the Social Support Fund to support students enrolled and registered at ESEnfC in undergraduate, postgraduate, short-term, and master's degree courses.
The Social Support Fund does not exclude any other support obtained from the State or other entities and organisms and aims to
a) To share the expenses of students with manifest and proven economic difficulties.
b) To help in situations of proven emergency, understood as situations of serious risk to the survival of a student who does not have, or no longer has, the means to provide for their basic needs of accommodation, health, and food.
To apply for this fund, please contact the ESEnfC Social Assistant (Mafalda Vale, mafalda@esenfc.pt) or the ESEnfC Student Ombudsperson.
See Regulation on ESEnfC Social Support Fund.
ESEnfC is a Solidary Fund partner
The Solidarity Fund - a project of the Justice and Peace University Institute, within the scope of the Pastoral Care of Higher Education - aims to support higher education students with economic difficulties in pursuing their studies in partnership with various entities in the city of Coimbra. It advocates for equal opportunities in attending higher education, raising awareness in the academic community and the general population about this problem to promote academic success and fight early school dropouts.
How to contribute to the project: Support the Project
How to request support: Request help to the Next Solidary Fund
Contacts:
Phone: +351 910 233 333
e-mail: fs.justicaepaz@gmail.com
